Technical Support

Online technical support and update information are available for the products listed below. If you need assistance with a product that is not listed, or if the online information does not solve your problem, please contact Bitlogix® for assistance.

In addition to our online support resources, you can contact the Bitlogix technical support by email.

We only can provide high quality support if we know enough system information. Please let us know the following system information in your e-mail:

• Operating system
• User rights
• Used firewall and firewall settings
• DHCP settings
• IP addresses of your computer and the TCP/IP interfaces
• Subnet Mask of your computer and the TCP/IP interfaces

If you send us an e-mail you will receive an reply within 24 hours during regular weekdays. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, technical support does not address operation system training, WAN and LAN training, firewall training, DHCP server training, user right problems, or any other issues not directly related to the workings of our NetControl® software.