FAQs NetControl

FAQs for NetControl® Versions 1.0 through 2.9

The following answers apply to NetControl versions 1.0 through 2.9 and related legacy device interfaces:

Question:

I have an NPC-1 and want to use it with a Sharp LCD projector. Can the NPC-1 be used with other projector brands?

Answer:

Yes. The NPC-1 is a universal TCP/IP interface and can be used with any projector brand.

Question:

I have an AN-LS1 and want to use it with an EIKI, Sanyo or Canon LCD projector. Can the AN-LS1 be used with other projector brands?

Answer:

Yes. The AN-LS1 is a universal TCP/IP interface and can be used with any projector brand.

Question:

An older EIKI projector model is connected to the NPC-1. My NetControl software supports this legacy model. When I try to control the projector, nothing happens. I use the original serial cable supplied with the projector.

Answer:

With the original serial cable pins 7 and 8 on the DB-9 connector are shorted together. Both pins are connected to pin 5 on the 8-pin mini DIN connector. NPC-1 flow control is set to "none". Because of this special wiring please set the flow control to "RTS/CTS". If you do not want to change flow control please use a third party cable with only RxD, TxD and GND connected.

Question:

Can I use the event manager or the control manager when the theft control is active?

Answer:

Yes. The theft control functionality is independent of all other NetControl features and can be used without any interference.

Question:

I cannot find the NPC-1 device by using the "Search Network" button in the main application control bar. Where are my TCP/IP interfaces?

Answer:

Make sure you are using the same subnet mask on your computer and the NPC-1 device. The factory default subnet mask for the NPC-1 is 255.255.255.0. If you are using the NPC-1 with a crossover cable please use a fixed IP address on your PC (e.g. 192.168.0.95). The factroy default IP address of the NPC-1 is 192.168.0.99. If you are not sure about your IP address and subnet mask please select in the help menu the "About..." sub menu. Click the "Network Information" button to read the current IP address and subnet mask of your computer.

In larger networks, routers may block broadcast traffic. Broadcasts are needed to find NPC-1 devices. Please enter the IP addresses manually to activate the NPC-1 devices.

Question:

I found the NPC-1 interface on the network. My software gives me the following error messages: "Get Server information error " and "Login error, Please Refer Error Code." with the error codes -3 and -4. Is my configuration incorrect?

Answer:

You are probably running a firewall on your computer. Please make sure the firewall allows network traffic from and to the NPC-1 device. If your computer receives its IP address and subnet mask from a DHCP server, use a fixed IP address during the initial NPC-1 installation or use the NPC Setup Tool. For initial NPC-1 installation please use a fixed IP address on your computer or use our setup tool for the serial interface of the NPC-1.

Question:

How can I set up the Sharp AN-LS1 interface?

Answer:

The Sharp AN-LS1 TCP/IP interface can be configured using Telnet. Please carefully read the documentation supplied with your Sharp interface. After successful configuration please click on the "Root System" in the NetControl software and right click. Select "New TCP/IP interface..." to install the Sharp AN-LS1 in your software.

Question:

I cannot change my IP address on my computer to setup the NPC-1 interface. How can I setup the NPC-1 interface?

Answer:

Please use our NPC setup tool. This tool allows you to setup the NPC-1 through the RS-232 port of your computer. You need a null modem cable for the connection of the NPC-1 interface and your computer.