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Technical Support
Technical support resources, product documentation, and update information are available for the Bitlogix products and versions listed below. If you need assistance with a product that is not listed, or if the available resources do not resolve your issue, please contact Bitlogix Technical Support.
NPC-1 Software by Bitlogix
Version 1.0 through 1.5
NPC Setup Tool by Bitlogix
Contact Technical Support
If the resources above do not resolve your issue, you may contact Bitlogix Technical Support by email.
Information to Include with Your Support Request
Complete system and network information helps us diagnose technical issues more efficiently. When contacting Bitlogix Technical Support, please include as much of the following information as possible:
Product name and version
Operating system and version
User account permissions
Firewall software and relevant settings
DHCP or static IP configuration
IP addresses of the computer and connected TCP/IP interfaces
Subnet masks of the computer and connected TCP/IP interfaces
Device manufacturer and model
A description of the issue and the steps required to reproduce it
Relevant error messages, screenshots, or log files
Please do not send passwords or other sensitive account credentials.
Response Time and Support Scope
We normally respond within one business day, Monday through Friday, excluding holidays.
Bitlogix Technical Support assists with the installation, configuration, connectivity, and operation of Bitlogix products. Support does not include general training or administration for operating systems, local or wide area networks, firewalls, DHCP servers, or user accounts, except where those systems directly affect the operation of Bitlogix software.
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