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Bitlogix Customer Service
Bitlogix Customer Service assists with software orders, digital deliveries, installation credentials, license keys, and related account questions. For technical issues involving product configuration, connectivity, or operation, please visit Bitlogix Technical Support.
If you need assistance with an order or software delivery, contact our customer service team.
Question about your order
How soon will my order be processed?
We normally process orders within one business day. If additional information is required, we will contact you by email or phone.
Question about installing your software
I entered the installation password, but the OK button remains inactive. What should I do?
Installation passwords are case-sensitive. Copy and paste the password directly from your confirmation email to ensure that it is entered correctly. Also verify that no extra spaces were included before or after the password.
Question about the software license key
How can I add license keys to NetControl Advanced?
Open the Help menu and select About. Then select Change License Key and enter the additional license information. When upgrading from a trial version, follow the same process but select Register instead.
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